Supporting the UVA Engineering Community

The office develops and delivers School-wide application software and provides audio-video technology and classroom support. The team also serves as a central resource to the IT staff distributed throughout Engineering School departments and labs, and as a liaison with the University's Information Technology Services division.

Acquisition, installation and support work ranges from desktop platforms and mobile devices through high-performance research computing and storage servers.

Restructuring and Refocus - Consistent, Faster, Deeper Expertise

We are writing to share an upcoming change to how Engineering IT Services manages service requests. This update is designed to improve response times, streamline support, and better align our resources with the needs of our community. Please note, your method of contacting your IT team isn't changing. Please continue to email us at [email protected]

Previously, service requests were managed through a department-focused Local Support Partner (LSP) model. Moving forward, we will transition to a team-based support model that focuses on the individual service request. This approach allows our support technicians to specialize and develop deeper expertise in their roles.

Under this new approach:

• One team of support technicians will focus on administrative and operational requests, such as staff systems and business applications.
• A second team will focus on academic and research requests, providing specialized support for teaching, labs, instructional technology and software, and research computing needs.

By organizing support around the type of work being done—rather than by department—we aim to provide more consistent service, faster routing of requests, and deeper expertise tailored to administrative and academic/research needs.

There will be no change to how you submit requests at this time. Please continue to use the existing service request process, and your request will be routed to the appropriate support team.